🔒 Customer Information Security Policy – TSF

At TSF, we are fully committed to protecting customer information when delivering any IT-related services. Although TSF operates as an independent service provider, we place trust, data protection, and information security as top priorities—because safeguarding customer data is not only a responsibility, but also a core professional ethic.

🔐 1. Commitment to Customer Data Protection

📌 TSF commits to the following principles:

• We do not store, share, or disclose any customer data without explicit consent provided in writing or via confirmed message.

• We do not use customer data for advertising, marketing, or provide it to third parties under any circumstances.

• We do not access, record, or retain administrative passwords unless explicitly authorized by the customer.

🧰 2. Security Practices During IT Service Deployment

TSF regularly delivers services such as:

• NAS, server, and internal network installation & configuration

• Automated data backup and synchronization setup

• WordPress website design, deployment, and maintenance

For every service, TSF strictly follows these security principles:

🔹 Limited Access Policy

🔒 Access is restricted only to necessary system components. Root or full administrative privileges are used only when absolutely required.

🔹 No Credential Retention

🗝️ All usernames and passwords provided by customers are deleted immediately after service handover, or temporarily encrypted only if follow-up work is required.

🔹 Secure Remote Access

🖥️ Remote support tools (such as AnyDesk, TeamViewer, etc.) are used without permanent installation, without saving credentials, and only during customer-approved sessions.

📁 3. Customer Data Protection After Service Completion

After service completion, TSF will:

• Remove all temporary data copies from personal devices or intermediary tools (if any).

• Refrain from accessing the system again unless a clear maintenance or support request is made by the customer.

• Hand over all configuration documentation and technical details to the customer, and recommend changing administrative passwords if necessary.

🔄 4. Shared Responsibilities

Responsibilities of TSF:

• Strictly comply with all data security commitments

• Never misuse customer data

• Immediately notify customers if any potential security risk is detected

Responsibilities of the Customer:

• Do not share system access credentials with third parties

• Proactively change passwords after service deployment

• Inform TSF immediately if suspicious or unauthorized access is detected

✅ Conclusion

At TSF, information security is treated as the highest standard in every IT service we provide. Whether services are delivered remotely or on-site, customers can be fully confident that their data, systems, and privacy are protected with the utmost care and professionalism.

📞 Contact Us for Consultation

TSF is always ready to assist with questions related to security, technical solutions, and IT services.

📩 Zalo: +84 97 202 1137
📧 Email: admin@tsf.id.vn