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Mô hình triển khai phần mềm quản lý dịch vụ IT Helpdesk ManageEngine ServiceDesk Plus

🔧 ManageEngine ServiceDesk Plus (SD Plus) – An Effective IT Support Management Solution

ManageEngine ServiceDesk Plus is an IT Service Management (ITSM) solution developed by Zoho Corp, designed to help organizations improve the efficiency of their IT departments. The solution focuses on helpdesk ticket management, incident control, process automation, and enhancing end-user experience.

At TSF Services, we provide end-to-end SD Plus deployment services, including installation, configuration, training, and technical support. The system can be flexibly deployed as a Web-based solution or an On-premises (Local App) version, depending on business requirements.


⚙️ Key Features of ManageEngine ServiceDesk Plus

🎫 IT Helpdesk Ticket Management

  • ✅ User-friendly and intuitive interface

  • ✅ Track ticket status, priority, and progress

  • ✅ Automatic ticket assignment & SLA violation alerts

  • ✅ Email integration for sending and receiving tickets


🖥️ Flexible Deployment Options

🔹 Web Version (Free License)

  • 🌐 No dedicated server required – browser-based access

  • ⚙️ Simple setup, suitable for small businesses

  • 🚫 No LDAP / Active Directory integration

  • 📌 Unlimited tickets and technicians


🔸 On-Premises Local App

👨‍💻 Free Edition (1 Technician)

  • 🖥️ Installed on internal server

  • ✅ Integration with Active Directory (AD / LDAP)

  • 🔐 Internal user authentication

  • 📈 Ticket management by group and status

🏢 Paid Edition (Multiple Technicians)

  • ⚙️ Advanced role-based access & customizable workflows

  • 📊 Detailed SLA tracking & advanced reporting

  • 🧩 Full-featured solution for medium & large enterprises


📝 Request Templates Customization

  • 🧾 Software requests

  • 🛠️ Hardware issue reporting

  • 🆔 Account access requests

➡️ Helps standardize requests, reduce errors, and speed up resolution time.


📊 Reporting & Performance Analytics

  • 📌 Ticket status overview

  • 👨‍🔧 Technician performance evaluation

  • 📅 Statistics on common incidents and response times


💡 Benefits of Deploying SD Plus with TSF Services

  • ✨ Easy-to-use, user-friendly interface

  • 🔐 Optional AD integration for internal login

  • 🔄 Automated IT workflows

  • 🛠️ Flexible deployment: Web or Local App

  • 🧑‍🏫 Free technical support for 30 days after deployment

  • 💰 Cost-effective solution for small and medium businesses


💼 ManageEngine ServiceDesk Plus Deployment Pricing

💼 Service Package📋 Details💰 Cost (VND)
🧑‍💼 Basic Package (Web)Free license, no LDAP3,500,000 (deployment fee)
👨‍💻 On-Prem App (AD)App installation, LDAP integration, 1 technician7,000,000
🏢 Enterprise PackageMultiple technicians, advanced roles, reports, workflowsContact for quotation

✅ Prices include: Installation – Configuration – Training – 30 days technical support


🧩 Optional Extended Support Packages

🛠️ Support Package🔍 Description💰 Price (VND)
🔹 1 MonthRemote support via Zalo/email, troubleshooting & configuration900,000
🔹 3 MonthsPriority support, advanced issue handling2,200,000
🔸 Per SessionOne-time remote support (up to 60 minutes)300,000

📌 ManageEngine ServiceDesk Plus – An Optimized IT Support Tool for Modern Businesses

This solution helps standardize IT processes, improve service quality, reduce resolution time, and enhance internal user satisfaction.

👉 Deploying the right ITSM solution from the start enables businesses to operate more efficiently, securely, and sustainably.

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