GLPI (Gestionnaire Libre de Parc Informatique) is a leading open-source IT Asset Management (ITAM) and Helpdesk solution designed for organizations that want to manage IT assets and handle technical support requests in a professional, transparent, and efficient manner. Suitable for small to large enterprises, GLPI enables IT teams to gain full control over infrastructure, devices, and support workflows.
At TSF Services, we provide end-to-end GLPI deployment services that are easy to use, cost-optimized, and seamlessly integrated with your internal Active Directory (Domain Controller) if available.
⚙️ Key Features of GLPI
🖥️ IT Asset Management (ITAM)
GLPI provides complete visibility into all IT assets within your organization, including computers, printers, network devices, software, and licenses.
✅ Automatic asset discovery and inventory updates
✅ Asset lifecycle tracking (status, warranty, maintenance)
✅ Assign assets to specific users or departments
🎫 IT Helpdesk & Ticketing System
End users can easily submit support requests, while the system automatically categorizes and routes tickets to the appropriate IT staff.
✅ Submit tickets via web portal or email
✅ Track ticket status, SLA, and automated notifications
✅ Prioritize requests based on urgency and impact
👥 LDAP / Active Directory Integration
GLPI supports LDAP / Active Directory integration, allowing seamless synchronization with your Domain Controller:
✅ Users log in using existing AD credentials
✅ No need to manually create GLPI user accounts
✅ Automatic role-based and department-based access control
📝 Custom Ticket Request Forms
Organizations can create customized ticket templates, such as:
Hardware issue reporting
Access permission requests
Software installation requests
✅ Faster ticket submission for users
✅ Accurate information for IT teams
✅ Standardized support workflows
📈 Advanced Reporting & Analytics
Ticket statistics by department and technician
Asset status, repair history, and warranty tracking
IT team performance analysis over time
💡 Benefits of Deploying GLPI with TSF Services
✨ Fast installation and professional configuration
✨ Clean, user-friendly interface (Vietnamese language supported)
✨ Easy integration with internal Active Directory login
✨ Standardized IT support and service management processes
✨ Significant cost savings with open-source software
✨ 30 days of free technical support after deployment
💼 GLPI Deployment Pricing by TSF Services
| Service Package | Package Details | Price (VND) |
|---|---|---|
| 🧑💼 Basic Package | Basic ticket management, no AD integration | 6,500,000 |
| 👨💻 AD + Helpdesk Package | Ticketing system, AD integration, department-based roles | 11,000,000 |
| 🏢 Enterprise Package | IT assets, ticketing, LDAP, advanced reports, custom templates | 19,500,000 |
✅ Pricing includes installation, configuration, user training, and 30 days of free technical support.
🔧 After 30 days, customers may subscribe to extended monthly or on-demand support plans.
🧩 Optional Extended Support Packages
| Support Package | Scope | Suggested Price |
|---|---|---|
| 🔹 1-Month Support | Remote support via Zalo/email, troubleshooting, configuration advice | 800,000 VND |
| 🔹 3-Month Support | Priority response, periodic updates, full remote support | 2,000,000 VND |
| 🔸 One-Time Support | Single remote support session (up to 60 minutes) | 300,000 VND |
📞 TSF Services – Your Trusted GLPI Deployment Partner
We deliver reliable, user-friendly, and efficient GLPI solutions tailored for Vietnamese enterprises. Beyond deployment, TSF Services partners with you throughout the entire journey to ensure smooth and stable system operation.
📩 Contact us today for free consultation and demo:
🌐 Website: https://tsf.id.vn
📧 Email: admin@tsf.id.vn
📞 Hotline / Zalo: 097 202 1137
📌 GLPI – A Flexible, Scalable Helpdesk & IT Asset Management Solution
With its powerful open-source foundation, flexible customization, and enterprise-grade capabilities, GLPI is the ideal solution for organizations seeking a cost-effective IT Helpdesk and Asset Management system that grows alongside their business.
👉 Contact TSF Services now to deploy GLPI tailored to your organization’s scale and needs.
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