🔧 Warranty & Issue Handling Policy – TSF IT Services
At TSF, we understand that system stability and post-deployment support are critical factors for customers when using IT services. Therefore, even as an independent service provider, TSF applies a clear warranty policy and is committed to providing fast, cost-effective, and reliable support after deployment.
📦 1. Standard Warranty Policy
✔️ Warranty Coverage
TSF provides free warranty support for issues arising from services deployed by TSF, including but not limited to:
⚙️ NAS, backup systems, or internal servers malfunctioning due to initial configuration errors
🌐 WordPress website issues related to themes or plugins during the warranty period
💾 Backup jobs not running as scheduled (if originally configured by TSF)
🛠️ Technical issues related to installation or remote services performed by TSF
🕒 Warranty Period
⏳ Default warranty period: 7 – 30 days, depending on the service type
📄 No official invoice is required; all agreements are confirmed via clear message records (Zalo/Facebook) or a service summary document.
📝 Examples:
WordPress Website: 30 days for minor adjustments and technical issue fixes
Internal NAS / Backup Systems: 15 – 30 days for system re-check and troubleshooting
Network Configuration / Remote Services: 7 – 15 days of technical support
💸 2. Issue Handling Fees After Warranty Period
TSF continues to support customers after the warranty period with preferential and flexible pricing:
| Service | Post-Warranty Support Fee | Notes |
|---|---|---|
| 🔌 NAS / Server / Backup Configuration | From 100,000 VND per issue | Free if the issue is minor and resolved remotely within 15 minutes |
| 🌐 WordPress / Plugin Fixes | From 100,000 VND per issue | Priority support for existing customers |
| 🧩 Remote Technical Support | From 50,000 VND per session | Free if the issue is caused by TSF’s original deployment |
💬 TSF does not apply fixed maintenance fees like large companies. Costs are calculated based on actual complexity. All fees are discussed and approved before execution.
🔁 3. Warranty & Issue Handling Process
1️⃣ Issue Submission
📲 Contact TSF via Zalo, Facebook, or email with a clear description of the issue. Screenshots or logs are recommended if available.
2️⃣ Diagnosis & Response
🧪 TSF performs remote diagnostics using AnyDesk or TeamViewer to identify the root cause and propose a solution.
3️⃣ Resolution & Confirmation
🔁 Issues are resolved within 24–48 hours (or sooner for urgent cases). Completion is confirmed via message.
🤝 TSF Commitments
🧰 We never abandon customers after service delivery
💬 Same-day response (excluding non-working hours)
💡 Flexible, transparent, and customer-first support approach
📞 Need Support?
If you are using TSF IT services and require warranty support or issue resolution, please contact us for prompt assistance.
📩 Zalo: +84 97 202 1137
📧 Email: admin@tsf.id.vn